Tuesday, December 26, 2006

Ongoing Saga

My Janome dealer is the best. I have been waiting since the week of Thanksgiving for my Janome 6600 to be fixed. Janome told them to replace a part and it didn't work. They then suggested they replace the entire circuit board. We were waiting for it to arrive. On Tues. I sent an e-mail to the owner to see if he could hurry Janome up and lo and behold the part arrived that day. I left them alone until today. I just couldn't stand it anymore. The repairman told me that the circuit board didn't work so the machine was boxed up and being sent to Janome to fix. AHHHH!!! I am going on retreat the second week in Jan. and the shop is 250 miles away. I need it to be ready for me no later than the 5th of Jan since I start back at work on the 9th! I told the repairman that I was going on retreat and could he please ask Janome to hurry. I never yelled, raised my voice or complained. I just told him I was getting frustrated. About 15 mins. later the phone rang and it was the manager. He told me that he is getting a new machine in this week and is going to trade my machine for it. He will then be the one to deal with Janome and the "never heard of " problem with my machine. I really think that is nice old fashioned business. Instead of leaving me to sweat it out he is taking the burden of waiting and reimbursement on himeself. I know, that is the way a business is SUPPOSED to run but it doesn't always happen that way. I guess the word I am looking for is customer service...an almost unheard of commodity in this day. I am so happy that I don't have to worry about retreat. I refuse to start my log cabin quilt on anything but the Janome. I sew a much better seam on it. (as a matter of fact, I had buyers remorse when I first bought my machine. I couldnt' understand why I HAD to buy a new machine. I mean I agonized over it for a year and just HAD to have a new machine. I now know why. This 6600 is fabulous machine. I have been sewing on my old Kenmore...
which when I bought it was an upline machine. I am having trouble with the fabric pulling to the left and wiggling under the presser foot. I finally understand that it wasn't me not understanding how to sew a straight seam but the machine.) So, sometime between now and the 5th of Jan. I will receive a phone call to go and pick up another machine. I can't wait!

Log cabin update. I am trying to find someone locally that sells the Marti Michell log cabin ruler and book. I love the concept of the ruler. I also found the Shar Jorgensen templates at Joanns and Hobby Lobby. If I use templates then I will be obligated to buy a rotating rotary mat. I am trying to figure out if I NEED either. I know the answer to that is no but I also know me. I don't want to use the June Tailor Shape cut because as much as I love it, I really think that every strip is just an ooch off. I also think that it wobbles just a smidge but enough to notice after you sew. I suppose that all this agonizing and worrying and planning is just part of the fun of this hobby but enough already! LOL!

5 comments:

paula, the quilter said...

Wow, Morah, what customer service! It's nice to know that there is some of that left in this world.

joyce said...

Great customer service. I have one of those rotating mats and I absolutely love it. It's perfect for trimming squares. It's such a time saver. I'd say go for it!

Sweet P said...

That is great customer service. I will always spend my money at a business that knows the meaning of customer service.

I have a rotating cutting mat and I do like it for trimming smaller blocks, especially HSTs. I would recommend getting one. You won't regret it.

The Calico Cat said...

Granted I do log cabins the Quilt in a day way - but are you seriously considering buying a ruler (template in disguise) for a log cabin?

Please tell me I misread that...

Shelina said...

You are right, that is great customer service, and it is definitely hard to come by. I was expecting to get my car back on the fifteenth, but in my head gave them until Christmas. Here it is after Christmas, and I'm not sure they have even started working on it yet.

LinkWithin

Related Posts with Thumbnails